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Whether you're exploring a deployment, requesting a demonstration, or building a partnership — our team is ready to help you find the right solution.
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Headquarters
490 Battery Street, Suite 2200
San Francisco, CA 94111
United States
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Response Time
We aim to respond to all inquiries within one business day. For urgent technical support, existing customers have access to our 24/7 support portal.
Our Offices
San Francisco
Global Headquarters490 Battery Street, Suite 2200
San Francisco, CA 94111
United States
Tokyo
Asia Pacific HQShibuya Scramble Square, 22F
2-24-12 Shibuya, Shibuya-ku
Tokyo 150-6122, Japan
Berlin
European HQUnter den Linden 77
10117 Berlin
Germany
Singapore
Southeast Asia OfficeOne Raffles Quay, North Tower
#38-01, Singapore 048583
Singapore
Frequently Asked
How long does deployment typically take?
Standard deployment for the NX-7 and RA-Pro platforms ranges from 4 to 8 weeks, including site assessment, environment mapping, and operator training. Complex enterprise integrations may take longer.
Do you offer a trial or demo period?
Yes — we offer a 30-day supervised pilot program for enterprise customers, where our team works on-site with yours to demonstrate real-world performance in your specific operating environment.
What programming or technical knowledge is required?
Our robots are designed to be operated by non-engineers through our NEXUS Command interface. We provide a full SDK for developers who wish to build custom applications on top of our platform.
What kind of ongoing support do you provide?
All enterprise deployments include a dedicated Customer Success Manager, 24/7 remote diagnostics, OTA software updates, and access to our certified field service team for hardware maintenance.
Can the robots be customized for our use case?
Absolutely. Our engineering team regularly collaborates with customers on specialized configurations, custom end-effectors for the RA-Pro, and tailored AI behavior models for domain-specific tasks.
How are software updates delivered?
All NEXUS systems receive over-the-air updates automatically, with version control and rollback capability. Critical safety patches are applied immediately; feature updates can be scheduled for off-hours.