Frequently Asked Questions

Quick answers about products, orders, and policies.

How can I track my order?

Use the order number from your confirmation email on the Order Tracking page.

When will my order ship?

Most orders ship within 1 business day. During launches and holidays, processing may take up to 2 business days.

Can I change or cancel an order?

We can modify orders before fulfillment begins. Contact support as soon as possible with your order number.

Do you offer exchanges?

Yes, eligible apparel items may be exchanged for a different size once per order, depending on inventory.

Are fragrances returnable?

Fragrance products are returnable only if unopened and factory sealed.